Frequently Asked Questions

If there's ever a dispute or misunderstanding with a client, do you intervene on our behalf?

We which not to but might. Remember, although you sell on our website, most communication and customer care will be handled by you as you do now, to maximize your brand loyalty and encourage them to spread good thoughts about you. It is therefore also best if you also handle an irate client as best you can to protect and enhance your image. 

If I ever need to terminate, how much time would I need to give you?

One month notice.

For payment, can I give you a current account or does it have to be a credit card?

We receive the money from the client and EFT it to your current account.

I see there was something about vat in the contract?

We don’t take ownership of your items meaning you are selling on our platform and must handle your part of tax and vat where applicable. We’ll do so on the 10% part that we receive.

My company is still very small so I do not charge vat, how does that effect me?

Just remind us to make sure that tax is disabled on your profile.

What is the fee/percentage and banking charges that you will be deducting?

We currently charge 10% all-inclusive.

Will I still be able to sell through other online sites?

Of course yes.

Can I contact the vendor of the product directly?

Yes, you can send the relevant vendor a message from the product page.

How does it work if I order from more than one vendor?

Extra courier costs will be added. Our vendors are located all over the country and they are the ones who will pack and send you your order from wherever they are. It is wonderful that you discover beautiful things you like to buy but it does have the disadvantage of having to pay the courier costs for each vendor order separately.

Why not just sell on another more well-known websites?

Selling on Overcrowded commercial website stores are not ideal either, your creations will get lost between the big sellers who pay to be seen.

Can I buy bulk to sell in my own shop?

Yes, but the default courier costs is not optimized for bulk orders. Send us an email for a detailed quotation. Selling@themarketplace.shop.

Do I have to pay to sell my products on The Marketplace•Shop?

No. You only pay commission for actual sales. We offer lots of upside without the costs.

What products can I sell on The Marketplace•Shop?

Beautiful, handmade, homemade, ship-able non-mass produced goods and even services or bookable events.

How do I sell my products on The Marketplace•Shop?

Hmm, we are a bit touchy on this subject – you have to apply first.  https://themarketplace.shop/pricing.

Why must I make use of TheMarketplace.shop to advertise my handmade products?

First of all, this is a super cost-effective way to get your product beautifully listed and paid for on the internet. Secondly, even if you have an online shop you will find it extremely difficult to get shoppers off the information superhighway and into your shop.

The proven best way to sell your products on the internet is to find a niche website that identifies with your thinking. After all, that is the meaning of brands – why they make, not that they make. Come stand on the shoulders of like minded giants. We a community, not a corporation.

How do I buy products on The Marketplace•Shop?

Like you do at any other online shop. Pick your product, fill in your address and pay with your card or EFT.

Who and what is TheMarketplace.shop?

We are a group of people who make different things but sell as one. If you love craft as opposed to factory then you know that the only place to find such treasures is at your local flea market. Either that or try and hunt them down, one by one on the internet. Yes, strolling around at the flea market is super relaxing, but it is not always convenient is it. TheMarketplace.SHOP is convenient and inspiring. We have beautiful stuff and we keep on adding more every week as more vendors join in.

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